Record Lock Validation

One of the most overlooked configurations I see in orgs is leaving records open to edits that should be locked.  For example, sales or support processes can drag on indefinitely if closed cases or opportunities remain editable.  Closed records should be closed.  Like Chick-fil-A-on-a-Sunday closed. Locking records does not need to be complicated.  You don’t need READ MORE

An Accidental Developer?

Words I never thought I’d write in an email to my boss – “I like coding a little more than I want to admit”. Those words were actually typed by the same hands typing this post in the days following my attendance at WITness Success back in July. Did I just become an Accidental Developer?!?!? READ MORE